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Asda worker wins £21k payout after chain spied on her because they didn't believe she'd broken back slipping on an egg

  • Grandmother didn't know she had been followed until compensation hearing three years later
  • ‘I felt sick when I saw the footage, it just left me numb'

Consumer complaints and reviews about ASDA in. Gross misconduct it states in the managment policy handbook but to who if it was. Asda offers its staff 'grandparent leave' By Nicole Martin. Marie Gill, the chain's head of colleague relations. Collective Consultation Update May 2. Use of CCTV In ASDA - April 2. Collective Consultation Update March 2. In Bateman and others v Asda Stores Ltd, the EAT upheld a tribunal decision that Asda was entitled to rely upon a statement in its employee handbook reserving the right to vary contractual terms in order to harmonise its pay structure, without the need to obtain the affected employees’ express consent. This decision is a useful one for employers who wish to make changes to their working practices to adapt to the ongoing economic problems in many sectors.


A supermarket sent a private detective to film one of its workers as she recovered from a serious back injury sustained when she slipped on a broken egg in the store warehouse.

Grandmother Irene Heslop was left with a suspected spinal fracture after falling on to a concrete floor at the Asda store where she had been employed as a bakery assistant for seven years.

Mrs Heslop was left unable to walk long distances or lift heavy equipment following the fall and approached bosses to ask to return to work on lighter duties, but was told no such work was available.

Felt sick: Grandmother Irene Heslop was spied on by Asda because the chain didn't believe she had broken her back after slipping on a broken egg

Around the same time, 15 months after the fall, the retail giant twice sent a spy to prove Mrs Heslop, now 65, was fit to work by filming her as she went about her daily chores.

The grandmother-of-two didn’t realise she had been followed until the footage was revealed three years after she was injured at the store in Hulme, Greater Manchester, during a compensation battle which saw her awarded a total of £27,000 for her injuries and loss of earnings.

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One clip showed the grandmother-of-two walking – apparently without pain – from her home to visit shops before returning on foot.

Mrs Heslop, from nearby Fallowfield, said: ‘I felt sick when I saw the footage, it just left me numb. It just seems so over the top for them to follow me around and invade my privacy like that.

‘I couldn’t believe my eyes. It’s left me feeling quite unsafe to know someone was following me around with a video camera and I didn’t know about it until three years later.

‘After seven years of service, it hurt anyway that they thought I was lying, but to be so underhand as to film me going around the shops and catching the bus, then store it away on file without telling me it existed just breaks my heart.’

Scene of fall: The Asda store in Hulme, Greater Manchester, where Mrs Heslop had worked as a bakery assistant for seven years

Mrs Heslop, married to Roy, 67, a retired labourer, has been unable to work since the accident in March 2007.

Her medical claims were backed up by doctors at Manchester Royal Infirmary, who submitted evidence to her solicitors that her activities and lifestyle had been ‘considerably curtailed’ by the accident.

Although doctors were unable to agree on the extent of her spinal injury, one specialist said he believed Mrs Heslop had suffered a fracture.

She still receives regular injections and acupuncture following the injury and struggles to walk long distances.

The compensation claim was lodged while Mrs Heslop, a mother-of-three, was still an employee of the supermarket chain, although she has now formally retired.

Natasha Ross, of Manchester-based solicitors Pannone, who handled the case for Mrs Heslop, claimed the supermarket had put her client through nearly five years of unnecessary legal torment.

She said: ‘Irene was the innocent victim of an accident at work. https://tapowerful.weebly.com/blog/beauty-and-the-beast-2014-movie-download. I find it disappointing that her employers did not settle this case immediately.’

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She said Mrs Heslop had encountered no previous disciplinary problems at the store.

A spokeswoman for Asda said: ‘The health and safety of our customers and colleagues is our biggest priority and if we fall short of our high standards, we will work to put things right.

‘We always investigate claims thoroughly to make sure we fully understand the facts and can reach the right conclusion for everyone involved.

‘We’re sorry for any upset caused to Irene through resolving this case, and wish her all the best for the future.’

Mrs Heslop started claiming industrial injury benefit at an initial rate of £24-a-week when her statutory sick-pay ended around six months after the injury.

As a result of her successful compensation claim, she has now given £6,000 back to the Department of Work and Pensions out of her settlement, leaving her with £21,000.

A SUPERMARKET worker who stole almost £460,000 from Asda was only caught when someone noticed “large amounts of cash lying around her house'.

Wendy Clements managed to steal thousands by fiddling the till at the Middlesbrough supermarket, where she worked in the cash office.

Over a period of four years the mum spent cash “like water” including splashing out on fancy holidays, fine dining and cosmetic surgery for friends.

Now, 47-year-old Clements has been jailed after fiddling the petrol kiosk’s tills at the store, benefiting to the tune of £459,925.

Ian West, prosecuting, said Clements had worked out that the electronic records on the tills were not linked to the “smart record” that she would submit to Asda’s head office.

She understated the amount of cash taken at the till and simply pocketed the rest. Ch352l pci driver for xp sp3.

Mr West said: “Over the period, she took over £450,000 in cash. The system of recording cash takings has changed since.

“The matter came to light as a result of a call from someone who had been to her house and seen large amounts of cash just lying around.

“They thought it was unusual for someone working in modest employment.”

Mr West said that when the matter was brought up, Clements “went on the sick and refused to attend interviews”.

“As a result, police became involved and Mrs Clements and three other members of staff were arrested and interviewed under caution,” he added.

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As the investigation continued, Asda’s internal account checks proved that cash had only ever went missing when Clements had been working.

“In July, Mrs Clements had made full admissions. By then the net had tightened around her,” Mr West said.

Victim impact statements from Clements’ colleagues were read to the court, describing the fear they felt at being falsely accused and the loss of privacy when their houses were searched top to bottom by police.

One of the workers said: “Being arrested for theft will be forever imprinted on my memory.”

Despite the huge sum stolen by Clements, Mr West said she “literally blew the lot” on holidays for herself and family, meals out and even cosmetic surgery for someone else.

“It was basically living the high life - money was spent like water,” he said.

With no cash left, police and prosecutors ruled out trying to claim back compensation from Clements and said that Asda would have to pursue a civil claim to get back any of the money.

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Judge Stephen Ashurst jailed Clements for three years and four months at Teesside crown court after she pleaded guilty to theft and falsifying accounts.

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